We currently ship to the United States only.
Q: How much is shipping?
A: Shipping is $5 USD when the merchandise total after discounts is below $10 USD, and free at $10 USD or more. Shipping fees do not count toward the threshold. Regular shop purchases and Lucky Box purchases use separate checkouts and shipping totals.
Q: How long does processing take?
A: Orders are normally prepared within 3 business days. Orders placed on weekends or public holidays are processed from the next business day. Processing time is separate from delivery time.
Q: How long does delivery take?
A: Deliverable destinations have an estimated delivery time of 7–15 business days after dispatch, excluding order processing. Customs clearance, public holidays and carrier delays may affect arrival dates.
Q: Will I receive tracking information?
A: For tracked shipments, tracking details will be emailed once your order has been dispatched. You can also sign in to your customer account to view tracking in your order details, or follow the tracking link in your shipping email. Updates depend on information provided by the carrier, and the first update may take some time to appear.
Q: Do I need to pay customs duties or import taxes?
A: Any customs duties, import taxes or destination clearance fees on international orders are the recipient's responsibility. These charges are not included in product prices or shipping fees. The actual amount and payment method are determined by the destination's customs authority or carrier.
Please cooperate with customs requirements. If you encounter a delivery or clearance issue, contact us at hwh990618@gmail.com.
Q: Can I change my shipping address after ordering?
A: Please check your address carefully at checkout. If a correction is needed, contact us at hwh990618@gmail.com before dispatch. We cannot guarantee address changes once an order has shipped.